Sending iolo technologies infected files requested by support
This article applies to:
On rare occasions iolo technologies' support department may request an infected file from a user for testing purposes. Due to the volatility of such files, they will only be accepted when sent as a password protected .zip format attachment, in your case email reply. To save files in password protected .zip format, follow the steps below.
Windows XP
- Locate the first file you want to zip.
- Right click on the file and select Send To > Compressed (zipped) Folder. This will create a new .zip folder with the same name as the file.
- Right click any other file you want to compress and select Copy.
- Right click on the compressed folder you have created and select Paste to insert the file into the .zip folder.
- Repeat this until your compressed folder contains all the files you want.
- Right click on the compressed folder and select Explore.
Select File > Add a Password, then enter "Infected" as the password and confirm it.
Windows Vista and Earlier Windows Versions
- Download a zip utility. An evaluation version of winzip is available free at http://www.winzip.com/
- Using Windows Explorer, locate the first file you want to zip.
- Right click on the file and select WinZip > Add to Zip File.
- In Add to Archive, enter the path and name you want your .zip file to have.
- Click Password and enter "Infected" as the password, then click Add.
- On the WinZip window that appears, click Add and select any other files you would like to add to your .zip file.
- When you are done, select File > Close Archive.