While installing iolo Antivirus I receive the message, "You must first uninstall any other antivirus or firewall software before you can install iolo Antivirus."
This article applies to:
While installing iolo AntiVirus you may encounter the following message:
"Installation Cannot Continue.
You must first uninstall any other antivirus software before you can install iolo AntiVirus."
This indicates that iolo AntiVirus has detected third party antivirus or firewall software installed on your PC and installation has been halted due to possible conflicts. In most cases removing these third party programs from your PC will resolve the issue and allow you to continue installation. If you do not have antivirus or firewall software installed and you believe you have received this message in error, the following process will allow you to bypass this detection screen.
Windows Vista Users
Click Start and enter the command below, including quotes, into the Start Search text field. This quoted portion of the command includes the full default download path and folder location to the ioloAntiVirus.exe installation file.
"C:\Users\User\AppData\Local\Temp\iolowupd\ioloAntiVirus.exe" /skipavfwcheck
If you saved the ioloAntiVirus.exe installation file to a different location, please ensure you correct the file path location. If you are unsure where the file was saved, perform a file search for ioloAntiVirus.exe and use that file path.
Example: "C:\Documents and Settings\User\Desktop\ioloAntiVirus.exe" /skipavfwcheck would run the iolo AntiVirus setup file from your desktop if you had saved it there.
All Other Windows Users
Click Start>Run and enter the command below, including quotes, into the Open: text field. This quoted portion of the command includes the full default download path and folder location to the ioloAntiVirus.exe installation file.
"C:\Documents and Settings\\Local Settings\Temp\iolowupd\ioloAntiVirus.exe” /skipavfwcheck
If you saved the ioloAntiVirus.exe installation file to a different location, please ensure you correct the file path location. If you are unsure where the file was saved, perform a file search for ioloAntiVirus.exe and use that file path.
Example: "C:\Documents and Settings\User\Desktop\ioloAntiVirus.exe" /skipavfwcheck would run the iolo AntiVirus setup file from your desktop if you had saved it there.